Buttercups Cards accepts both Paypal and Major Debit and Credit Cards which can be paid through online shops such as Etsy or via BACs transfer.
A 3% fee will be charged if paying via Paypal.
Cash on collection is also accepted if local to us.
Unless you are paying in full, orders will require a 25% NON REFUNDABLE booking fee and the remaining balance is to be paid 2 weeks prior to your production slot.
1 week express rush orders are charged with an extra £150 and the total is to be paid immediately at the point of ordering.
*PLEASE MAKE SURE YOUR HOME DELIVERY ADDRESS IS CORRECT*
Samples and Small orders are sent in tissue paper and bubble wrap envelopes.
Large Orders are sent wrapped in tissue paper and bubble wrap placed into boxes to ensure they all arrive safely.
All UK orders are sent via Royal Mail which generally takes 2-3 working days from the completion of order NOT purchase date.
Local pick up from South Kirkby, Pontefract is equally welcome.
Actual shipping costs vary depending on the exact destination and with the shape, size, and qty of our products.Therefore, we reserve the right to contact you within 2-3 business days to explain any change in shipping.
Please note- busy times such as Christmas may take a little longer to get to you!
**** If you have any concerns about the postage cost for your area, please contact us.****
International orders are sent via UPS and take up to 7 days from the completion of order.
We want you to be happy with your purchase so if you have any problems please do not hesitate to get in touch with us.
Damaged items will be replaced free of charge but the buyer must pay for postage costs to return the damaged items back to us.
Replacement items will be made once the damaged goods have been received.
We also ask for photographic evidence of both the postage box/envelope and the damaged goods.
The 25% booking fee is non refundable, unless the order has began production all other monies will be refunded.
ADDITIONAL POLICIES AND FAQ’s
Please note that as all items are handmade and handcrafted there may be slight differences in our stationery, colours may also vary between screens.
Please do not keep your invitations and stationery in cold/damp/overly hot rooms as it can cause materials to warp and/or unstick.
All of our designs; the content of this website; and images on all associated media are fully copyrighted and remain the property or Buttercups cards - Bespoke Wedding Stationery.
We consider it an infringement of copyright law should any person try to reproduce any designs.